How to raise tickets with Decentro
As a valued customer of Decentro, you may occasionally encounter queries or face challenges while using their services. In such instances, it is essential to know how to efficiently raise support tickets to get the assistance you need. This article serves as a comprehensive guide to help you navigate the process of raising support tickets with Decentro, ensuring a seamless experience and prompt resolution to your concerns.
Providing Essential Information:
When initiating a support ticket, it is crucial to provide detailed and accurate information to help the support team understand your issue effectively. Include essential details such as your name, registered email address, and any relevant account or transaction information. Clear and concise descriptions of the problem you are facing will facilitate faster resolution.
Describing the Problem:
In this section, provide a thorough description of the problem you are encountering. Be specific and include relevant details such as error messages, steps to reproduce the issue, or any recent changes you made before experiencing the problem. Clear and concise information will assist the support team in diagnosing and addressing your concern accurately.
Attaching Supporting Materials:
If applicable, attach any supporting materials to your support ticket. This could include screenshots, documents, or any other relevant files that provide additional context or evidence related to the issue. Supporting materials can often expedite the troubleshooting and resolution process.
See below :
For each module it is mandatory for all clients to define the environment (Staging/Production) and provide us with the Decentro Transaction ID.
In case of issues related to payments it would be helpful if you can provide the response payload. (This can be attached as a text document or in the content of the ticket)
Conclusion: Raising support tickets with Decentro is an essential part of receiving timely assistance and resolving any issues or queries you may encounter while utilizing their fintech services. By following the steps outlined in this guide and providing accurate information, you can facilitate effective communication with Decentro's support team, leading to a streamlined support experience and prompt resolution of your concerns. Remember, clear and concise communication is key to achieving a satisfactory outcome when raising support tickets with Decentro.